The Patient Advice and Complaints Team (PACT) provides Patient Advice and Liaison Service (PALS)  and an NHS Complaints Management Service for a large number of Clinical Commisioning Groups (CCGs) on behalf of NHS service users.

The 0300 200 8844 telephone number belongs to the SCW’s Patient Advice and Complaints Team’s Swindon office. Unfortunately the HMRC also use similar numbers beginning with 0300 200, so please be careful when dialling.  The Patient Advice and Complaints Team provides a free confidential PALS and Complaints service to a number of Clinical Commissioning Groups across the SCW region.

Tel: 0300 123 6258

Email: scwcsu.palscomplaints@nhs.net