“Alison Westmacott from SCW has been instrumental in the development of the Clinical Pharmacist (CP) pilot base lining and reporting processes. An illustration of the difference Alison’s input has made is with the SharePoint system for CP. We did not have the best experience with SharePoint for the initial pilot application process and were concerned about using it again however with Alison on board we are now looking to utilise it for the CP pilot reporting and the rollout application process. Alison’s very professional approach and excellent knowledge of systems - both those already in existence for access and the development of new and bespoke systems has enabled us to achieve our objectives efficiently and effectively." NHS England
Working with NHS England and their partners, SCW was commissioned to develop a set of Key Performance Indicators (KPIs) aligned to the anticipated impact of the Clinical Pharmacists in General Practice pilot, and to provide NHS England with insight into the nature of the participating practices and their populations.
The objectives of this work were to:
- Monitor GP capacity across practices participating in the pilot against a set of KPIs
- Support the planned future evaluation of the clinical pharmacists pilot through the development of 208 robust measures
Ensure the provision of comparable data across all pilot sites to be used to inform an academically led evaluation of the effectiveness and impact of the service on both patients and the primary care workforce.
Using our extensive knowledge of primary care alongside deep understanding of issues in General Practice, we provided an insight into the business of primary care and clinical system coding against nationally available data sources to produce a robust, sustainable and accessible set of measures aligned to this programme.
The project was delivered through a desktop exercise which reviewed all KPIs submitted as part of the site application process. We undertook national webinars to roll out the approach and support submission of data, and supported the development of data collation tools and processes to aid practices.
- Working with NHS England, their partners and sites, we categorised the submitted KPIs and identified eight ‘themes’ covering the 208 unique measures submitted.
- Our combined primary care and technical and geographical knowledge meant we were able to provide the interpretation and visualisation of local and national data to support the evaluation of this project.
- This project is now entering year three
- We developed a standard set of high level Specific, Measurable, Achievable, Realistic and Timely (SMART) KPIs that were applicable to all sites and enabled sites to continue to focus on identified cohorts of patients, while measuring impact at a high level.