“Thank you for today - I (and I’m sure we) really appreciated your balanced approach to creating a purposeful system change that locally we have struggled with getting recognition for. Look forward to seeing you again in October!” M Creed – Practice Manager
“SCW provided outstanding support, advice, experience and facilitation for our workshop, enabling us to achieve clear agreed outcomes and for all attendees to feel their contribution was valued. “ R Stead – Project Manager, BEMS
Bath Enhanced Medical Services (BEMS) is a Primary Care Federation working with 6 Primary Care Networks (PCNs) across the geography. Collaboratively they identified the need to improve their business continuity planning. To deliver this they wanted to explore how they could develop a robust process for each practice and the newly emerging PCN, to deal with both the prevention and recovery from potential threats to their organisations. They engaged SCW’s primary care experts to help them to develop a consistent process and level of ability across the practices to adapt to unexpected changes and still function.
SCWs primary care experts proposed a programme of workshops regarding Business Continuity Planning. They developed and led an initial workshop for the Federation working with 16 practices from all 6 PCNs around the development of collaborative Business Continuity Plans (BCPs). The session built on shared experiences and existing practice level BCPs and supported the development of standardised approaches and the production PCN BCPs with a view to co-creating system wide BCPs in the near future.
During the workshop participants identified disruption scenarios to be addressed in the planning process, considering; the scenario, the timing of when the impact would be felt, and the operational and financial impacts. They then looked at prioritisation and planning and where they might get wider support from.
Key was the sharing of solutions and mitigating actions and agreement to share resources (estates and staff) when required.
- Five levels of business continuity support were outlined:
- Those within the gift of the practices at:
-Individual practice level
-To be discussed further: System level
-The group agreed a set of actions aligned to the output from the session, and identified the elements of support needed at a system level as well as a large cohort of system providers and external agencies that could all play a part in ensuring system continuity in a crisis scenario. These would be invited to a further follow up workshop in the Autumn.