"The rollout of the IT transition for Guildford and Waverley CCG, was in my opinion , one of the smoothest transitions that I have ever observed! Clearly there was significant upfront time and investment from all parties in understanding the localisms of the CCG and how these might be affected during the transition. In particular, for the Business Intelligence arm of the CCG, this is highly dependent upon the IT infrastructure, and there was a seamless continuity of service from day one of the transition for myself and all my team. I can already see the benefits that this new contract and partners will bring to our organisation and I want to thank everyone involved in making this happen so effortlessly." David Howell - Head of Performance and Information, Guilford & Waverley CCG
“Am really pleased with the build we have on our PCs. So, so, so much better – I can run things, find things, manage things much better than before and Skype will be an added benefit for quick comms and remote working. The team managed issues really quickly and were very helpful, friendly and approachable. I can’t imagine what happened over the weekend but it clearly worked. Thank you – got a positive feeling today” Lisa Topper, Performance Analyst, Business Intelligence, Guilford and Waverley CCG
In June 2017 SCW were advised that they had been successful in their contract bid to deliver IT Services to the Surrey Collaborative comprising East Surrey, Guildford and Waverley, North West Surrey and Surrey Downs CCGs as well as their member Practices. Whilst the background infrastructure work began almost immediately, external factors meant that full transition go-live dates weren’t able to be confirmed until October. This gave SCW a five week window in which to move services away from the incumbent supplier and into business as usual before Christmas. The tight timescale required dedication and commitment from SCW staff based across the geography and excellent partnership working with the CCG.
For Surrey, our proposal was for SCW to deliver the overarching IT contract, while sub-contracting the GP IT technical service team to our strategic partner, Healthcare Computing (HCC). Across the south of England, SCW uses either in-house technicians or third-party services like HCC depending on what is the ‘best fit’ for the system concerned. In Surrey, one CCG had already received support from HCC and were very pleased with this service, so we decided to extend that service to the other CCGs in the system.
HCC is an ISO 9001:2008 accredited LPF supply chain partner. They specialise in delivering at scale NHS IT Infrastructure and Support services to CCG and GP customers to improve digital maturity and patient care in the NHS. SCW has a long-standing working partnership with HCC (over 12 years) and has a proven record of delivering GP IT support services in partnership across 500 GP Practices in the south of England.
“As a long established partner of SCW, Healthcare Computing are delighted to support their bid for this framework opportunity and look forward to continuing to work with them successfully in the future within the Primary Care IT arena.” Matthew Trudgill, Director of Business Development, HCC.
SCW provided IT Support, overall system management, digital strategy, IT projects and programmes, and IT training. HCC provided the on-site technical support at GP practices. Working with SCW’s expert HR team, we jointly facilitated the TUPE transfer of existing NHS employed technicians directly from the legacy GPIT provider to HCC.
The project delivered:
- The same WiFi was installed in all four HQ sites removing the need for staff to re-log onto the network when they attended meetings or visited their colleagues and fully supporting their mobile working requirements. This was particularly helpful when three of the four CCGs announced they were merging.
- Transition away from unsupported, easily corruptible traditional email storage to a bespoke mail archiving tool which provided the CCGs with reassurance that their archived mails are being backed up, are fully recoverable and assists users with reducing and managing nhs.net mailbox sizes.
- All re-imaged PCs and Laptops were upgraded to Windows 10 during the controlled downtime period prior to go-live to ensure that the users weren’t impacted at a later date.
- All devices were configured to maximise the benefits of NHSMail2 by the introduction of Skype for Business Instant Messaging and Presence Detection.
- Introduction of robust asset management processes to support the CCGs in their requirement for a fully auditable hardware and software position thereby allowing them to forward plan their replacement schedules and costs.
- As part of the mobilisation, we also mobilised primary care enabling services for General Practices across Surrey providing effective and efficient services in role-based access, Information Governance, local administrator of NHSMail support service, and clinical safety assurance.