“The training gave me a ‘light bulb’ moment about preparing patients for their annual reviews. It acted as a useful reminder in these busy times, that putting a bit of time into empowering the patient can have positive rewards in terms of subsequent use of services as well as clinical outcomes.” GP, Minehead
Both people with long term conditions and the organisations that support them can benefit from services being provided in a way that is better organised and which puts patient and carers' needs at their core.
Somerset CCG required the development of a training programme for 75 GP practices which would:
- Achieve more meaningful
consultations with patients through the development of a collaborative care
planning approach that requires GPs to review their systems, processes and
their consulting styles
- Highlight the importance of linking
collaborative care planning to commissioning, so patients are offered
services which best help them to manage their own health.
SCW was commissioned to deliver this work on behalf of the CCG.
- Achieve more meaningful consultations with patients through the development of a collaborative care planning approach that requires GPs to review their systems, processes and their consulting styles
We worked closely with the CCG to develop a relationship based on openness and flexibility, and applied our experience in working across primary, community, social and mental health care to steer the project. We organised 20 training workshops attended by 150+ delegates.
To raise awareness of the training we ran events highlighting the benefits of attending for the participants. We increased take up of the training by targeting GP practices, Federations, volunteer and charity partner organisations and patient representatives, using initiatives such as e-shots and articles written for the CCG newsletter.
We applied our expertise to customise the training programme to make it locally relevant, and provided bespoke follow-up support and expert advice to the CCG. Data and evaluations were shared with the CCG to promote the training using the latest information.
The training was followed by a network event bringing stakeholders together and facilitating development of a self-sustaining peer network. In total 99% of attendees recommended the training.
The training programme was successfully completed and positive feedback has led to the Year of Care approach being more widely adopted. Feedback from attendees is that the Year of Care approach can have a positive, rapid impact that does not need to involve large scale change.
We worked closely with the CCG to develop a relationship based on openness and flexibility, and applied our experience in working across primary, community, social and mental health care to steer the project.
We developed the concept of the network event to provide participants with support in practically implementing the changes advocated on the training, giving them the opportunity to meet early adopters and have dedicated time to explore problem-solving approaches, and also to develop a self-sustaining peer network. As a result of working with 150+ participants, we have helped to influence the direction of the CCG’s long-term conditions agenda.
Following this success the Bristol diabetes programme has commissioned us to deliver this training to 16 GP practices.
Four further training programmes have been commissioned