provided was helping divisional managers to set up a functional incident
and more predominantly, we supported the COVID response cells for PPE, Equipment,
Consumables including Oxygen and Information Management and Technology. Some
examples of our support include the fast paced roll out of Attend Anywhere – virtual
clinics and the implementation of new processes associated with PPE and ICU consumables
during COVID -19, including emergency management of procurement where required.
We also provided
a control room manager to support the Silver incident control room, to triage inboxes
(up to 250 emails a day) and phone calls, manage live issues raised, triage to
a response cell, track and follow through to resolution.
As well as
understanding the stock levels our team created a fully-fledged PPE management
and ordering process and supported its implementation across the entire
hospital, now division, to manage stocks and source, at pace, where
insufficient quantities were identified, including researching infection
control acceptable alternatives, with support from clinical colleagues. Having handed this to the operational team to
run, SCW colleagues then provided additional support, managing emergency
escalations and regular analytical data deep dives into PPE stocks, supporting
the regular sitrep report and NHSE/I data submissions.