In conjunction with NHS Improvement (NHSI), to develop, update and improve the web portal and data collection processes for the Safety Thermometers
To take over responsibility for providing the service support function for the Safety Thermometer users.
Phasing out the email-based data collection process for the Classic Safety Thermometer, replacing it with an online collection.
To assume responsibility for services; including producing the monthly data reports for the Classic Safety Thermometer.
To provide hosting services for Safety Thermometer applications and databases, be responsible for all technical requirements around the website and maintain the database.
- A responsive service desk – SCW’s team of dedicated staff respond to e-mail and telephone enquiries about the Safety Thermometers in a fast and efficient manner.
- A new website for the Safety Thermometer which:
> Displays analysed data with a much quicker response time.
> Has an improved facility to upload the data.
> A smooth transition in taking over the responsibility for producing the monthly publication datasets.
> Consistent reporting between the Classic and Next Generation Patient Safety Thermometers.
> Full documentation of metric and metric design with rationales.
> We created an App to allow data entry via mobile devices.
Quicker and more responsive online analytics.
SCW deployed a centralised, dedicated team to work consistently through the process; from design, implementation to the support for service users.
Providing an agile and flexible response to changes in customer needs.
SCW developed an online platform that can be adapted easily to new and future data collections.
Creating mobile device Apps that are tailored for each thermometer.