In the rapidly changing health and social care world, excellence in communications and public engagement has never been more important. Our team of independent communications and engagement specialists work on a consultancy basis to give you the skills and resources you need, when you need them.

We deliver strategy, planning and operational support for organisations and systems, and can work with your local communications and engagement teams to develop their skills and supplement your resources.

We help you with the following:

Patient engagement and public

With long-standing patient and public engagement experience we cover everything from small scale programmes which provide patient input to pathway redesign, to management of large-scale public consultations.  We use a wide range of approaches including:

  • Survey development and analysis
  • Focus groups
  • Patient experience groups
  • Stakeholder events
  • Multi-channelled social media engagement
  • Online engagement
  • Partnership with community and patient groups.

Working with you from start to finish – helping you to scope out your engagement programme and map your stakeholders, assessing your readiness to engage or consult and assisting you to evaluate your feedback and your level of engagement.

Digital communications

A combination of creativity, experience and knowledge, but most of all a shared 'can do' attitude to provide you with the best communications support, advice and project management.

  • Training and support with digital communications channels

  • Online engagement tools
  • Digital and social media management
  • Animation and video production including filming and photography
  • Fresh and creative graphic design for literature, advertising and print services
  • Web design and creation - professional websites that are accessible, standard compliant and cross-browser compatible
  • Copy writing and editorial services

Strategic communications

Whether looking to bring individual patient experiences into the commissioning process, or seeking support to manage formal public consultations on major service change, our strategic communications offer includes the following:

    • Stakeholder analysis and management
    • Strategic leadership across ICSs and STPs
    • Capacity and capability reviews of local in-house teams and organisational development to support creation of shared services
    • Development of change narrative/publication production
    • Crisis and media management
    • Press relations and media outreach
    • Reputation and crisis management, including on-call
    • Service transformation project support

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