In fast moving environments it can be easy to overlook the importance of communicating and engaging with stakeholders, staff, patients and populations – we are here to help.

Our dynamic communications and engagement specialists have a wide range of experience across the public and private sectors.  We work with providers, commissioners, GP practices, NHS England, local authorities and across multiple systems to provide communications and engagement advice, support and operational delivery.  We often work in multi-disciplinary teams with other SCW colleagues so that we can deliver a flexible and responsive solution to what our customers are looking for.  Whether you are planning large scale transformation across as system, or looking at how you are developing a more personal approach for your patients and population, we are here to help you communicate your journey and bring people with you:

  • our extensive engagement  and consultation experience means that we are able to bring  a range of approaches to ensure that the  right people are involved the conversation at the  right time
  • our considerable stakeholder analysis and management expertise identifies key players in organisations and systems and helps you to manage these relationships
  • our crisis management and media relations experience mean that we can handle the most difficult situations and support senior leaders to do the same
  • our proactive approach means that we can help you protect and promote your reputation and increase stakeholder understanding of your journey
  • our  insight driven campaign experience means that we base our approaches  on understanding the levers which will create change
  • our creative storytelling skills and our graphics and digital expertise helps us to communicate through design, film and online
  • our flexible approach means that we can bring in an individual professional or a team to meet your needs, working on our own or to supplement your own communications and engagement resources.

Patient engagement and public

With long-standing patient and public engagement experience we cover everything from small scale programmes which provide patient input to pathway redesign, to management of large scale public consultations.  We use a wide range of approaches including:

  • survey development and analysis
  • focus groups
  • patient experience groups
  • stakeholder events
  • multi-channelled social media engagement
  • online engagement
  • partnership with community and patient groups

We can work with you from start to finish – helping you to scope out your engagement programme and map your stakeholders, assessing your readiness to engage or consult and assisting you to evaluate your feedback and your level of engagement.

Digital communications

A combination of creativity, experience and knowledge, but most of all a shared 'can do' attitude to provide you with the best support, advice and project management.

  • training and support with digital communications channels

  • online engagement tools
  • digital and social media management
  • animation and video production including filming and photography
  • fresh and creative graphic design for literature, advertising and print services
  • web design and creation - professional websites that are accessible, standard compliant and cross-browser compatible
  • copy writing and editorial services

Strategic communications

Whether looking to bring individual patient experiences into the commissioning process, or seeking support to manage formal public consultations on major service change, our strategic communications offer includes the following:

    • stakeholder analysis and management
    • Strategic leadership across ICSs and STPs
    • capacity and capability reviews of local in-house teams and organisational development to support creation of shared services
    • development of change narrative/publication production
    • crisis and media management
    • press relations and media outreach
    • reputation and crisis management, including on-call
    • service transformation project support

Case studies