The Directory of Services (DoS) is the national NHS directory for NHS Urgent Care services. In particular it is the engine behind NHS 111. The DoS is sometimes also referred to under the terms NHS Service Finder or Access to Service Information (A2SI).
Each CCG, STP, or CCG region employ DoS Leads to keep the profiles of service profiles up to date. In Somerset, Hampshire (7 CCGs), Buckinghamshire, Oxfordshire, Berkshire West and East Berkshire this work is undertaken by the SCW DoS Hub. We work to ensure our customers get value from this service.
We support the following:
Ensuring services are better utilised
As well as keeping service profiles up to date and accurate the DoS Hub liaise with commissioners, service leads and urgent care providers to ensure services are better utilised. Where possible this contributes to reduce unnecessary admission to emergency departments, reduce unnecessary GP appointments and better utilise specialist services. Key to this work is working closely with the local 111 and out of hours (OOH) providers so that call handlers and clinicians have confidence in the services displayed on the DoS.
Contact firstname.lastname@example.org for in-hours and routine support
For out-of-hours and emergency issues telephone 01278 727406
To report a potential major technical fault with live DoS, please contact the SSD service desk on 0300 3034 034 (in-hours) and 0300 3035 035 (out of hours)
The DoS Hub also keeps up to speed with other developments such as direct appointment booking and opportunities to expand use of the DoS though other applications such as MiDoS.
- There is a change to service demographics
- A change in the clinical capability of a service
Any GP practice mergers/closures or GP clinical system upgrades
GP training / protected learning time dates
New local NHS services planned or already commissioned/available
Any service experiencing severe capacity issues or other factors which impact access to a service (e.g. a terrorist event or loss of power).