The Directory of Services (DoS) is the national NHS directory for NHS Urgent Care services. In particular it is the engine behind NHS 111. The DoS is sometimes also referred to under the terms NHS Service Finder or Access to Service Information (A2SI).

Each CCG, STP, or CCG region employ DoS Leads to keep the profiles of service profiles up to date. In Somerset, Hampshire (7 CCGs), Buckinghamshire, Oxfordshire, Berkshire West and East Berkshire this work is undertaken by the SCW DoS Hub. We work to ensure our customers get value from this service.

We support the following:

Ensuring services are better utilised

As well as keeping service profiles up to date and accurate the DoS Hub liaise with commissioners, service leads and urgent care providers to ensure services are better utilised. Where possible this contributes to reduce unnecessary admission to emergency departments, reduce unnecessary GP appointments and better utilise specialist services. Key to this work is working closely with the local 111 and out of hours (OOH) providers so that call handlers and clinicians have confidence in the services displayed on the DoS.

24/7 support

As our customers, you will be provided with 24/7 support so that emergency changes can be applied to DoS outside of working hours where needed. DoS updates and changes are only applied following the completion of all necessary governance steps.
  • Contact for in-hours and routine support

  • For out-of-hours and emergency issues telephone 01278 727406

  • To report a potential major technical fault with live DoS, please contact the SSD service desk on 0300 3034 034 (in-hours) and 0300 3035 035 (out of hours)

System developments

The DoS Hub also keeps up to speed with other developments such as direct appointment booking and opportunities to expand use of the DoS though other applications such as MiDoS.

Always ensure your Directory of Services is made aware if:
  • There is a change to service demographics
  • A change in the clinical capability of a service
  • Any GP practice mergers/closures or GP clinical system upgrades

  • GP training / protected learning time dates

  • New local NHS services  planned or already commissioned/available

  • Any service experiencing severe capacity issues or other factors which impact access to a service (e.g. a terrorist event or loss of power).