Robust, reliable technology is key for any organisation. We ensure your IT operations run smoothly with our comprehensive end-to-end and fully supported technology packages so that our customers can focus on achieving better healthcare outcomes. We help with the following: 

Asset management

We ensure that all your IT equipment and software meets current environmental legislation standards and guidance set out by the Health and Social Care Information Centre (HSCIC).

  • IT service management
  • Hardware and software provision

Servicedesk/desktop engineering services

Our dedicated servicedesk provides a single point of contact to resolve all IT service and software incidents, coordinating and responding to problems, issues and service requests.

  • Access to one telephone number and email address providing a single point of contact for all troubleshooting
  • On-line web portal to log and manage calls with access to FAQs and self-help guidance
  • First time fix, or cascade to a technical engineer where applicable
  • A one stop shop for IT advice and guidance
The following desktop services include a complete suite of services to provide and support a fully functional computer:
  • IT technical consultancy
  • Remote and on-site helpdesk support
  • Mobile computing and remote access solutions
  • Information and cyber security

Infrastructure and networks support

Support and monitoring services to ensure continued availability of core networks, hardware and software systems.

As set out in the CCG/Practice agreement terms governing the provision and receipt of GP Systems of Choice (GPSoC) services and GP IT services.  

  • Clinical and non-clinical system support
  • Comprehensive clinical and non-clinical systems training, systems optimisation and data quality services
  • Telephony services provision and support
  • Strategic services and programme or project support
  • IT disaster recovery and business continuity
  • Server and network provision and support
  • GP IT service packages

Storage and data management

Ensuring backup devices, restoration and verification software and services are adequately tested.

  • Provision of uninterruptible power supply (UPS), with battery backup
  • Network support software for remote access and support
  • On line back up and restoration
  • Data storage and back-up
  • System integration and data sharing protocols
  • Information and cyber security

Case studies