IT services

Robust, reliable technology is key for any organisation. We ensure your IT operations run smoothly with our comprehensive end-to-end and fully supported technology packages so that our customers can focus on achieving better healthcare outcomes. We help with the following:

Asset management

We ensure that all your IT equipment and software meets current environmental legislation standards and guidance set out by the Health and Social Care Information Centre (HSCIC).

IT service management
Hardware and software provision

Servicedesk/desktop engineering services

Our dedicated servicedesk provides a single point of contact to resolve all IT service and software incidents, coordinating and responding to problems, issues and service requests.

Access to one telephone number and email address providing a single point of contact for all troubleshooting
On-line web portal to log and manage calls with access to FAQs and self-help guidance
First time fix, or cascade to a technical engineer where applicable
A one stop shop for IT advice and guidance

The following desktop services include a complete suite of services to provide and support a fully functional computer:

IT technical consultancy
Remote and on-site helpdesk support
Mobile computing and remote access solutions
Information and cyber security

Infrastructure and networks support

Support and monitoring services to ensure continued availability of core networks, hardware and software systems.

As set out in the CCG/Practice agreement terms governing the provision and receipt of GP Systems of Choice (GPSoC) services and GP IT services.

Clinical and non-clinical system support
Comprehensive clinical and non-clinical systems training, systems optimisation and data quality services
Telephony services provision and support
Strategic services and programme or project support
IT disaster recovery and business continuity
Server and network provision and support
GP IT service packages