Robust, reliable technology is key for any organisation. We ensure your IT operations run smoothly with our comprehensive end-to-end and fully supported technology packages so that our customers can focus on achieving better healthcare outcomes. We help with the following:
Asset management
We ensure that all your IT equipment and software meets current environmental legislation standards and guidance set out by the Health and Social Care Information Centre (HSCIC).
- IT service management
- Hardware and software provision
Servicedesk/desktop engineering services
Our dedicated servicedesk provides a single point of contact to resolve all IT service and software incidents, coordinating and responding to problems, issues and service requests.
- Access to one telephone number and email address providing a single point of contact for all troubleshooting
- On-line web portal to log and manage calls with access to FAQs and self-help guidance
- First time fix, or cascade to a technical engineer where applicable
- A one stop shop for IT advice and guidance
- IT technical consultancy
- Remote and on-site helpdesk support
- Mobile computing and remote access solutions
- Information and cyber security
Infrastructure and networks support
Support and monitoring services to ensure continued availability of core networks, hardware and software systems.
As set out in the CCG/Practice agreement terms governing the provision and receipt of GP Systems of Choice (GPSoC) services and GP IT services.
- Clinical and non-clinical system support
- Comprehensive clinical and non-clinical systems training, systems optimisation and data quality services
- Telephony services provision and support
- Strategic services and programme or project support
- IT disaster recovery and business continuity
- Server and network provision and support
- GP IT service packages
Storage and data management
Ensuring backup devices, restoration and verification software and services are adequately tested.
- Provision of uninterruptible power supply (UPS), with battery backup
- Network support software for remote access and support
- On line back up and restoration
- Data storage and back-up
- System integration and data sharing protocols
- Information and cyber security
