Robust, reliable technology is key for any organisation. We ensure your IT operations run smoothly with our comprehensive end-to-end and fully supported technology packages so that you can focus on achieving better healthcare outcomes. End-to-end services offered include; asset management, service desk and desktop engineering services, infrastructure and network support including robust cybersecurity protection, IT training and data storage and management.
Asset management
We ensure that all your IT equipment and software meet current environmental legislation standards and guidance set out by the Health and Social Care Information Centre (HSCIC).
- IT service management.
- Hardware and software provision.
Servicedesk/Desktop engineering services
Our dedicated servicedesk provides a single point of contact to resolve all IT service and software incidents, coordinating and responding to problems, issues and service requests.
- Access to one telephone number and email address providing a single point of contact for all troubleshooting.
- On-line web portal to log and manage calls with access to FAQs and self-help guidance.
- First time fix, or cascade to a technical engineer where applicable.
- A one stop shop for IT advice and guidance.
- IT technical consultancy.
- Remote and on-site helpdesk support.
- Mobile computing and remote access solutions.
- Information and cyber security.
Infrastructure and networks support
Support and monitoring services to ensure continued availability of core networks, hardware and software systems.
As set out in the CCG/Practice agreement terms governing the provision and receipt of GP Systems of Choice (GPSoC) services and GP IT services.
- Clinical and non-clinical system support.
- Comprehensive clinical and non-clinical systems training, systems optimisation and data quality services.
- Telephony services provision and support.
- Strategic services and programme or project support.
- IT disaster recovery and business continuity.
- Server and network provision and support.
- GP IT service packages.
IT Training
Providing comprehensive clinical and non-clinical system training, systems optimisation and data quality services
Storage and data management
Ensuring backup devices, restoration and verification software and services are adequately tested.
- Provision of uninterruptible power supply (UPS), with battery backup.
- Network support software for remote access and support.
- On line back up and restoration.
- Data storage and back-up.
- System integration and data sharing protocols.
- Information and cyber security.
