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IT services

Robust, reliable technology is key for any organisation. Our IT services provide you with effective and reliable technology solutions, along with clinical and non-clinical systems training, systems optimisation and data quality services.

We ensure your IT operations run smoothly with our comprehensive end-to-end and fully supported technology packages so that you can focus on achieving better healthcare outcomes.

Our end-to-end services include:

  • Asset management
  • Service desk and desktop engineering services
  • Infrastructure and network support including robust cybersecurity protection
  • IT training and data storage and management

Asset management

We ensure that all your IT equipment and software meet current environmental legislation standards and guidance set out by NHS Digital.

  • IT service management.
  • Hardware and software provision.

Servicedesk/desktop engineering services

Our dedicated service desk provides a single point of contact to resolve all IT service and software incidents. IT colleagues coordinate and respond to problems, issues, and service requests.

  • Access to one telephone number and email address providing a single point of contact for all troubleshooting.
  • Online web portal to log and manage calls with access to FAQs and self-help guidance.
  • First-time fix, or cascade to a technical engineer where applicable.
  • A one-stop shop for IT advice and guidance.
  • The following desktop services provide and support a fully functional computer:
    • IT technical consultancy.
    • Remote and on-site helpdesk support.
    • Mobile computing and remote access solutions.
    • Information and cybersecurity.

Infrastructure and networks support

Support and monitoring services ensure the continued availability of core networks, hardware, and software systems. (As set out in the CCG/Practice agreement terms governing the provision and receipt of GP Systems of Choice (GPSoC) services and GP IT services) 

  • Clinical and non-clinical system support
  • Comprehensive clinical and non-clinical systems training, systems optimisation, and data quality services
  • Telephony services provision and support
  • Strategic services and programme or project support
  • IT disaster recovery and business continuity
  • Server and network provision and support
  • GP IT service packages

IT training

Our knowledgeable and professional IT training team provides a comprehensive IT training programme delivering:

  • Face-to-face
  • Live online
  • Webinars
  • e-Learning
  • Videos
  • User guides
  • Quick reference guides
  • Telephone support

On the following:

  • Clinical system training (EMIS, SystmOne and Vision)
    • Non-clinical system training
    • New Starter
    • Systems optimisation
  • Data quality services
    • Medical terminology
    • Clinical coding
    • Note summarising
  • NHS National Spine applications (eRS, eRD, ePS, GP2GP)
  • NHS National systems (CQRS)
  • Microsoft 365 end-user
  • Bespoke systems (AccRX, Ardens)

Please visit the IT training and support website to view our full training prospectus. 

For more information about our IT services, contact Director of Informatics, This email address is being protected from spambots. You need JavaScript enabled to view it. via This email address is being protected from spambots. You need JavaScript enabled to view it..

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