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IT services

Robust, reliable technology is key for any organisation. Our IT services provide you with effective and reliable technology solutions.

We ensure your IT operations run smoothly with our comprehensive end-to-end and fully supported technology packages so that you can focus on achieving better healthcare outcomes.

Our end-to-end services include:

  • Asset management
  • Service desk and desktop engineering services
  • Infrastructure and network support including robust cybersecurity protection
  • IT training and data storage and management

Asset management

We ensure that all your IT equipment and software meet current environmental legislation standards and guidance set out by NHS Digital.

  • IT service management.
  • Hardware and software provision.

Servicedesk/Desktop engineering services

Our dedicated service desk provides a single point of contact to resolve all IT service and software incidents. IT colleagues coordinate and respond to problems, issues, and service requests.

  • Access to one telephone number and email address providing a single point of contact for all troubleshooting.
  • Online web portal to log and manage calls with access to FAQs and self-help guidance.
  • First-time fix, or cascade to a technical engineer where applicable.
  • A one-stop-shop for IT advice and guidance.
  • The following desktop services provide and support a fully functional computer:
    • IT technical consultancy.
    • Remote and on-site helpdesk support.
    • Mobile computing and remote access solutions.
    • Information and cybersecurity.

Infrastructure and networks support

Support and monitoring services ensure the continued availability of core networks, hardware, and software systems. (As set out in the CCG/Practice agreement terms governing the provision and receipt of GP Systems of Choice (GPSoC) services and GP IT services) 

  • Clinical and non-clinical system support
  • Comprehensive clinical and non-clinical systems training, systems optimisation, and data quality services
  • Telephony services provision and support
  • Strategic services and programme or project support
  • IT disaster recovery and business continuity
  • Server and network provision and support
  • GP IT service packages

IT Training

Providing comprehensive clinical and non-clinical system training, systems optimisation, and data quality services

  • Storage and data management
  • Ensuring backup devices, restoration, and verification software and services are adequately tested.
  • Provision of uninterruptible power supply (UPS), with battery backup.
  • Network support software for remote access and support.
  • Online backup and restoration.
  • Data storage and backup.
  • System integration and data sharing protocols.
  • Information and cybersecurity

For more information visit the IT training website.

 For more information contact Director of Informatics, Simon Sturgeon via This email address is being protected from spambots. You need JavaScript enabled to view it..

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